Key Information for Glory Members - FAQs Answered

We would like to take this opportunity to once again thank our loyal Members for your fantastic support.

In response to a range of queries received by our Membership team, we have compiled a list of FAQs and answers below... 

Does our 2021 Perth Glory Membership come with the complimentary merchandise packs this season?

Unfortunately, we will not be providing Membership packs this season.

The club has been forced to make tough decisions in light of a significant decrease in revenues due to the State Government-mandated 50% limit on match day attendance.

Perth Glory Members are still entitled to exclusive benefits, such as 10% discounts across the PGFC Merchandise Store and 20% off community programs for children.

Why did our membership cards take so long to arrive?

Due to unforeseen slow delivery times, membership cards arrived much later than the club anticipated in some cases.

Unlike many other sporting clubs, we proudly support an Australian supplier rather than outsource our membership delivery to an overseas agent.

The cards themselves are produced interstate and posted directly from the production facility.

We planned for a slight delay in postage, but did not anticipate the severity of the delay.

We are strongly committed to ensuring that our Members, the backbone of the club, feel valued and appreciated and were therefore very disappointed by the delay some of you experienced.

We apologise for the inconvenience this may have caused.

I have not received my membership card yet. What should I do?

If you have not received your membership by Friday 5 February, please contact the club at membership@perthglory.com.au immediately.

In the event of your membership not arriving by the above date, we will issue you a print-at-home ticket for your reserved seat or General Admittance (GA) area to ensure you arrive at matchday ready to enter immediately through the gate.

The club expects the vast majority of our Members to have received their memberships well in advance of our next home game.

I have not received my 2021 membership lanyard yet. What should I do?

You have two options to collect your lanyard. You can visit our PGFC Team Store in Floreat (subject to lockdown being lifted, allowing the store to reopen) or pick it up on game day. 

I have different seats this season. Why is this the case?

Due to Phase 4 WA Government restrictions, the club must abide by legally-mandated 50% limits on crowd attendance.

These restrictions mean that each alternate row of seats at the stadium will be zip-tied and left empty.

If your seats were in one of these zip-tied rows, the club was legally required by public health laws to move you to an available row in the stadium.

So while we understand that this may be frustrating, it is unfortunately unavoidable under the current Phase 4 restrictions.

We appreciate your patience and understanding throughout this period.

I am not satisfied with my new reserved seats. Do I have the option of changing again?

Yes, we can help.

Please email us at membership@perthglory.com.au or call us on (08) 9492 6000 with a clear description of the seats you desire and we will do our best to accommodate you.

Please note that we are limited in terms of where we can place you in the stadium and that your first choices for seating locations may already be occupied or not available under the current restrictions.

What if I have an issue on Match Day? Where is the Member Assistance desk?

Our friendly Membership team is located inside Gate 1 at HBF Park.

The team will be available throughout match day to answer queries, help those needing assisted entry, listen to your feedback and resolve any Membership issues at the gate that may arise.

The Membership area will be marked by clear signage at the gate.

Please note that due to public health restrictions, it may be difficult to execute certain seating requests and we appreciate your patience and understanding while we make our best efforts to accommodate you.

#OneGlory

(picture courtesy of Fotoenzo)